Delivery Information

Welcome to Alternative Meats - Deliciously Different

 

A typical delivery from Alternative Meats

 

 Delivery Area StandardDelivery Cost
Scilly IslesAll Orders

Please Ask 

Isle of WightAll Orders

 £20.00 

Channel IslandsAll Orders

 Please Ask 

Northern IrelandAll Orders£20.00
Southern IrelandAll Orders£25.00
Scottish IslandsAll Orders£30.00
Scottish HighlandsAll Orders£15.00
Scotland *Most Orders£7.95
WalesAll Orders£7.95
EnglandAll Orders£7.95

 

Although we cannot guarantee dispatching an order placed on the same day, we will always do our best to accommodate last minute requests.   When you place your order online, you will receive an automated message confirming the order and payment, and then following that we will get in touch with you either by phone or email to advise a suggested date for delivery.   This is usually within 72 hours of placing the order but again, this does depend on our stock levels. We are more than happy to have that discussion with you and pride ourselves on our personal service, for which we are often highly commended.  

Deliveries can be made from Tuesday - Friday each week, and on mainland UK the cost is £7.95 for what is termed as a "Before 4.00 p.m." delivery, although you can guarantee a "Before Noon" delivery for a small extra charge of £3.00. 

Our couriers will handle Saturday deliveries for us, but these are subject to an extra surcharge which we do have to pass on.

Weekend Delivery - Saturday (UK only)  £17.00 

* Unfortunately we have to pass on a small additional amount charged by our courier for certain Scottish postcodes, which will  show at the checkout stage of your order but will not exceed a total cost of £15.00 for a weekday delivery.  Saturday delivery is £9.00 extra on top of this.

 

We do recommend that if you have a specific date in mind for your delivery, you mention this at the end of your order in "Comments and Additional Information".

Most of our products are delivered frozen, although occasionally we do send fresh products by the same method - you will be advised if this is the case. Unfortunately we cannot guarantee in very hot weather that the product will hold in its frozen condition although we pack our products very well as detailed below. It is not necessary for you to be in to sign for the box, as long as there is somewhere safe that we can leave your goods - we can give the courier instructions, such as "Leave in garden shed" or "Please leave in porch". We can also arrange for the delivery to be delivered to another address, such as your workplace or a friendly neighbour at no extra cost.

The products are transported in an insulated (polystyrene) box, carefully packed by hand with ice packs which help to keep the products down to the correct temperature. 

ONE VERY IMPORTANT NOTE - PLEASE DO CHECK THAT YOU HAVE ENTERED THE CORRECT POSTCODE FOR YOUR DELIVERY AS WE GENERATE THE ADDRESS LABELS AUTOMATICALLY FROM THE INFORMATION YOU PROVIDE.  IF WE HAVE TO RE=DIRECT A PARCEL FOR DELIVERY THE FOLLOWING DAY WE WILL HAVE TO CHARGE FOR THIS SERVICE.

Complaints Procedure:   Please note that although we are happy to report that complaints are few and far between, where a product has been found to yield unsatisfactory results we feel it is fair to ask for photographic evidence of the problem.  This is quite a simple procedure with today's technology and mobile phones, and we are happy to provide a mobile phone number where the photographs can be simply forwarded.     Thank you.