Please Ask

As a small business we like to be transparent and honest about our delivery costs.  Rather than hiding them in the price of our products, we instead ask for the above contribution towards our deliveries.

When you place your order online, you will receive an automated message confirming the order.

Diane will send you a personal email with a suggested delivery date. We do not use automated systems so please feel free to get in touch with Diane if you have a specific date in mind for delivery on sales@alternativemeats.co.uk or use the ‘Order Notes’ box for any request regarding your order.

We are more than happy to have that discussion with you and pride ourselves on our personal service, for which we are often highly commended.

We send some of our products freshly frozen, this is so we can keep a stock  but we do also send out chilled too.  Unfortunately we cannot guarantee in hot weather that the product will hold in its frozen condition although we do pack our products very well in specialised thermal packaging and ice packs.

It is not necessary for you to be in to sign for the parcel, it can be left, if you have a specific place for your parcel to be left you can communicate with Diane or APC.

We send all our parcels with APC Overnight who will send you a ‘delivery timeslot’ via text or email when your order has been dispatched.

APC are the UK’s largest parcel delivery network with over 100 independent, entrepreneurial delivery and collection specialists.

They have been providing excellent service since 1994.

Complaints Procedure: Please note that although we are happy to report that complaints are few and far between, where a product has been found to yield unsatisfactory results we feel it is fair to ask for photographic evidence of the problem. This is quite a simple procedure with today’s technology and mobile phones, and we are happy to provide a mobile phone number where the photographs can be simply forwarded. Thank you.